TMP Group Ltd. Privacy Policy

Last updated: April 03, 2025

1. Introduction

TMP Group Ltd. ("we", "us", or "our"), operating as Arch-Pfoertner, respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we process your personal data when you visit our website and notifies you about your privacy rights and how the law protects you.

2. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

TMP Group Ltd.

Ivan Pamukchiev 7A

5600 Troyan

Bulgaria

Email: info@arch-pfoertner.com

3. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data includes first name, last name, title.
• Contact Data includes email address, telephone numbers, and address.
• Technical Data includes anonymized internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes anonymized information about how you use our website.

4. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated technologies or interactions. As you interact with our website, we will automatically collect anonymized Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. We use Matomo Analytics, which anonymizes all collected user data.

5. Matomo Analytics

We use Matomo Analytics (formerly known as Piwik) to collect anonymized website usage data. Matomo is configured to anonymize IP addresses, and we do not track individual users. This allows us to understand how our website is being used without compromising your privacy. The data collected includes information such as pages visited, time spent on the website, and source of traffic. This information helps us improve our website experience. You can opt out of Matomo tracking by using your browser's "Do Not Track" feature or by adjusting your cookie settings.

6. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

7. Purposes for Which We Will Use Your Personal Data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

• To register you as a new customer
• To process and deliver your order including managing payments, fees, and charges
• To manage our relationship with you which will include notifying you about changes to our terms or privacy policy
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
• To deliver relevant website content to you and measure or understand the effectiveness of the content we serve to you
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at info@arch-pfoertner.com.

11. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

12. Changes to the Privacy Policy

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

13. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.